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Why should you use customer pagers in your restaurant or bar?

Why Order Bells and Customer Pager can benefit your Restaurant or Bar?


In our current circumstances - it has never been more important for seamless communication and service in the hospitality sector.


A simple way to improve your overall quality of service, that is also more covid friendly, is to introduce Call/Order Bells or Guest Paging Systems to your business.


How do Call/Order Bells work?
  1. Your customers call the waiter or waitress

  2. A call display board is located at the bar or most convenient point of the restaurant

  3. The waiter also receives a call on their wrist worn pager

  4. Incoming calls are displayed on the PC monitor and saved as statistics for later analysis of waiters’ service.


Similarly for the kitchen team
  1. The chef calls the waiter as soon as the dishes are ready to be served.

  2. Wait staff receive a notification on their wrist worn pager letting them know the food is ready to be served.



How do the Guest Paging Systems work?
  1. The guest receives a pager after placing an order at the counter

  2. Guest can relax whilst waiting to be called by the pager, with no need to wait in line or for a crowd to gather

  3. When the requested food is ready , the transmitter alerts the relevant pager

  4. Guest is now aware that their order is ready to be collected from the counter

  5. Guest returns the pager upon collecting their food or drinks.


Similarly...

  1. Potential customers arrive to your bar or restaurant while it is at capacity

  2. Staff give the would-be-customers the guest pager that will notify them when their table becomes available

  3. The group can leave the restaurant and return as soon as the pager alerts them to do so. This reduces the likelihood of a cluster of people gathering at your premises and improves the chances of keeping these people as guests.

  4. The guests return their pager to you once they return and are ready to be seated



What are the benefits to your customers?

Introducing order bells or guest pagers to your business will offer your customers immediate benefits. Not only will it differentiate you from other bars or restaurants but it will genuinely improve the day to day running and flow of your business.

  • Guests are seen to as soon as they require assistance

  • Orders of food and drinks are being delivered more rapidly to tables

  • Clearer communication between your wait staff and your guests

  • Simplifies the workload of your wait staff

  • Simplifies your overall processes between wait staff, chefs and customers

  • Reduces groups gathering at the bar and keeps groups at their seats, leading to a more controlled environment






What are the benefits to your business?

  • Customers leave more satisfied with the service

  • Faster service - so more food and drink can be sold in a shorter space of time

  • Reduces staff errors

  • Reduces gathering of guests at the bar area


If you think our Solt order bells or pagers could be a good fit with your bar, restaurant or cafe please do not hesitate to contact us here at Dualtron, we’d be happy to discuss further any queries that you may have and a bespoke solution.





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