Click on a category below for FAQs:

BC241- Note Counter

The machine should count Euro and GBP. Other currencies are available, please contact Dualtron for more information on this.

Use a soft cloth or brush to clean the machine

CT333-Counterfeit Dectector

This indicates that the battery needs to be charged. Plug in the device to charge the battery.

This error indicates that the note has been placed in at a slant. Remove the note and re-enter straight

To access report mode – press once the REP-DEN/ADD BUTTON To enter report
mode..step through

Newton F - Note Counter

A Go to old/new tab by pressing Function and use arrows on right to search for tab. Make sure it is set to off by pressing and highlighting off. The machine will go back to count screen when pressed

To resolve this issue clean out all sensors including glass plates behind rear cover then reboot the machine.

To resolve this issue go to batch tab, set batch to highlight P if not already highlighted and press 100 then OK
100p should be displayed on the bottom of your count display.

To resolve this issue open main cover (front) using the button under the display and check inside for any obstruction

To resolve this issue move machine away from the window or from under fluorescent light and reboot machine

To resolve this issue move machine away from the window or from under fluorescent light and reboot machine

To resolve this issue open main cover (front) using the button under the display and check inside for jammed notes

Pelican - Coin Counter

Coins going to the wrong pocket can be a sign of dirt or dust in the machine. Open the machine and remove any debris from the rail.

To change the coin pockets you must:
Press “PROG” and then “2” or use the arrow keys. Press
“ENTER” and the display will show:
Set bag stop

Select bag ◄►

Uniware/UPay - Cash Loader

A common cause for this is the management card not being tapped at the correct time. Ensure the correct process is followed during the emptying of the loader and the discrepency will be rectified

“A common cause of this problem is a slow or disconnected network. To check this you can:
– Check for red text on the bottom of the loader that reads ‘Offline'”

“There are two common causes for this issue either there is a note stuck in the acceptor or the note casset is full.
– If the note cassette is full you should see a blinking red light on the front of the note accepter. If this is the case, emptying the note cassette will resolve the issue.
– If there is no blinking red light, there may be a note stuck in the note acceptor. To check for and remove jammed notes, remove the note cassette and slide the red catch on the top of the note acceptor to the left as indicated by the arrow. This will release the rear mechanism which will pivot at the bottom allowing access to the note path. Remove any notes and debris and click the rear mechanism firmly back in place.”

“A common cause of this problem is a slow or disconnected network. To check this you can:
– Check for red text on the bottom of the loader that reads ‘Offline'”

Uniware/UPay - Till

This error is caused by the Chip & Pin device becoming disconnected from the till. Check the cabling on the device to ensure it is correctly secured and restart the reader. If this does not resolve the issue the till will need to be restarted.

“The till may be set up not to print reciepts automatically. If this is the case ensure the ‘Print Reciept’ button on the till is being selected after purchased. If a reciept is still not printing check the follwing:
– The printer has power and the light is on.
– The printer has till roll and this is placed correctly into the printer.
– All cables connecting to the printer are secure correctly. “

The till drawer is connected through the printer. Check the printer is connected and turned on.

Card Number not Found’ indicates that the user has not been created in Uniware Cloud or their card number has not been correctly added to their account. To resolve this issue go to the ‘Card Users’ section of UniwareCloud.

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