Frequently Asked Questions
Please use these questions and answers to help with some easily resolved issues. If you can't find the answer you're looking for, please log a support call.
A common cause of this problem is a slow or disconnected network. To check this you can: - Check for red text on the bottom of the loader that reads 'Offline'
A common cause of this problem is a slow or disconnected network. To check this you can: - Check for red text on the bottom of the loader that reads 'Offline'
Loyalty Promotions are a great way to incentivise your customers with great offers on-site helping you to retain and grow your customer base.
Offer a ‘buy one get one free promotion’ or a discounted rate on certain items/times or a bundle deal and the famous ‘buy 10 coffees get 1 free’
You can also create more loyalty by setting up loyalty points at a redemption rate you choose, for your customers to accumulate and redeem as they spend.
Customise your loyalty programmes to suit your specific requirements/customer preferences. If you would like one of our team to do a walkthrough on these functions give us a call/email. Many of our customers love some of the other tools available on UPAY –
Promotions
Push Messaging
Order Ahead
Bespoke reporting
Self Service tills
Watch out for our weekly updates on all of the great tools you can use on UPAY.
HOW TO SET UP LOYALTY PROMOTIONS GUIDE
A common cause for this is the management card not being tapped at the correct time. Ensure the correct process is followed during the emptying of the loader and the discrepency will be rectified
There are two common causes for this issue either there is a note stuck in the acceptor or the note cassette is full:
If the note cassette is full you should see a blinking red light on the front of the note accepter. If this is the case, emptying the note cassette will resolve the issue.
If there is no blinking red light, there may be a note stuck in the note acceptor. To check for and remove jammed notes, remove the note cassette and slide the red catch on the top of the note acceptor to the left as indicated by the arrow. This will release the rear mechanism which will pivot at the bottom allowing access to the note path. Remove any notes and debris and click the rear mechanism firmly back in place.
The till drawer is connected through the printer. Check the printer is connected and turned on.
The till may be set up not to print reciepts automatically. If this is the case ensure the 'Print Reciept' button on the till is being selected after purchased. If a reciept is still not printing check the follwing:
The printer has power and the light is on.
The printer has till roll and this is placed correctly into the printer.
All cables connecting to the printer are secure correctly.
'Card Number not Found' indicates that the user has not been created in Uniware Cloud or their card number has not been correctly added to their account. To resolve this issue go to the 'Card Users' section of UniwareCloud.
This error is caused by the Chip & Pin device becoming disconnected from the till. Check the cabling on the device to ensure it is correctly secured and restart the reader. If this does not resolve the issue the till will need to be restarted.
Did you know about the Order Ahead/Click & Collect functionality on UPAY?
Customers can pre order and collect food at a selected time and location.
✔ This speeds up service time and gets rid of the need for customers to physically go to the food service area to order their food.
✔ Using the many functions on UPAY will help you increase your efficiency, sales and profits
✔ One of the many optional features of UPay is the Order Ahead module
which can be used to order online for delivery or collection.
✔ This online ordering solution allows customers to place advancedorders for items, arranging delivery or collection at a time that suits them.
✔ Orders can be sent to a printer, email address or order screen. Set up as many delivery, collection and prep areas as needed with as many different menus required. Users can make these purchases online via desktop, laptop or mobile via the UPay app.
Benefits of UPay Order: ● Remove Queues ● Aid Social Distancing ● Eliminate cash - improve hygiene ● Convenient way for busy customers to order from their desk or on the move. ● Collect or have it delivered at a time that suits. ● Allows for preparation in a timely manner, providing a higher level of customer service. ● Easy to setup from within Uniware Cloud. ● Payment made in advance.
Promotions
Loyalty
Push Messaging/Notifications
Order Ahead
Bespoke reporting
Self Service tills
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