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How you can Protect your customers with Uniware's Allergen Features

Updated: Apr 29, 2022

The introduction of Natasha’s Law in October 2021 in the UK has highlighted the need for compliance with allergen regulations for food businesses.



Making sure you stay compliant with the law not only helps you avoid potential legal action, but also better protects your customers and enhances their confidence when they buy from you, building higher customer loyalty in the long term while strengthening your reputation.


The full details of the Irish law on displaying food allergens can be found on the Food Safety Authority of Ireland - https://www.fsai.ie/food_businesses/butchers/allergens.html


14 Allergens

There are 14 allergens that must be declared by law:

  • Cereals containing gluten - wheat (such as spelt and khorasan wheat), rye, barley, oats Note: The cereal name e.g 'wheat', must be declared and highlighted, not 'gluten'

  • Crustaceans e.g. crabs, prawns, lobsters

  • Eggs

  • Fish

  • Peanuts

  • Soybeans

  • Milk

  • Nuts (almonds, hazelnuts, walnuts, cashews, pecan nuts, brazil nuts, pistachio nuts, macademia/Quensland nut) Note: The name of the nut, e.g. 'almond', must be declared and highlighted, not 'nuts'

  • Celery

  • Mustard

  • Sesame Seeds

  • Sulphur Dioxide and sulphites (at concentrations of more than 10mg/kg or 10mg/L in terms of total sulphur dioxide) – used as a preservative

  • Lupin - not very common in Ireland

  • Molluscs e.g. mussels, oysters, squid, snails



This guide aims at helping you understand the various regulations that your business is subject to, based on the types of food you sell, and the various free features within the


Uniware system you can utilise to stay compliant with the law while creating a safer, more inclusive dining experience for your customers



Make the most of Uniware’s allergen features today (they’re free!)


A guide to allergens food labelling and Uniware features to help you stay compliant


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Download PDF • 6.37MB



All of the features listed in this guide are ready and free for clients to use (unless you need our support to import data from another system). Some of them can be utilised straightaway or set up by yourself in a few easy steps, while others might need configuration from our technical team before you can use it. If you have any questions about any of the features above, please contact Support@dualtron.ie and a member of our team will be happy to help.



To find out more - you can join the Uniware Webinar on 18th May - you can register here

Understanding Uniware allergen features and how to use them

DescriptionThis is a free webinar for clients about Uniware allergen features and how to use them to protect your customers across all touch points - at the tills, via the Upay app and at self-service kiosks. In this webinar, we will cover: > A brief look at allergen regulations for UK businesses and how it can help Irish businesses with compliance also. > How to use allergen information at the tills, in the Upay app and at self-service kiosks > Beyond catering - integrate allergen information into other systems you use, and collect data to know your customers better


May 18, 2022 10:00 AM in London





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