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Serval Success Story


SERVAL Ordering for Healthcare allows catering staff to take patient’s orders via an Android tablet.

This eliminates the need for paper along with reducing costs and saving time.

The app also allows staff to see the patient’s dietary requirements and helps to improve their nutritional care. 

Additionally, the Serval app allows for automated reporting and meets JCI compliance.

Serval offers your hospital catering department a more efficient, cost-effective and sustainable process that can be all integrated into the patient management system.

Serval was introduced to the first Irish hospital in 2018.

The hospitals that have Serval – all patient orders are taken on the app by their bedside using mobile sanitizable tablets.

They have utilised the app for all 3 daily meals for patients and to accept orders for incidentals, such as snacks or extra unscheduled meals, through the hospitality function.

How does Serval help your hospital?

The introduction of Serval has helped improve patient experience and improve lead times for catering staff.


The system helps to keep track of patients’ current status and location in the hospital at all times.

This eliminates misdirected or obsolete deliveries to the kitchen and reduces waste.

All patient orders, meal and diet information are retained in the Serval system, which allows for easy retrieval at the push of a button, should this information be required later on for medical or legal reasons.

The hospital has experienced an enormous increase in process security and efficiency in its meal ordering system since the introduction of Serval.

It has reduced the number of working hours in a day for staff compared to the previous paper system for food ordering.

As Serval rolls out to more and more hospitals, it has proven adaptable to the different processes and requirements each hospital presents.

Serval provides a structure that reduces inefficiencies and puts the patient first.

For a live demo, detailed specifications or onsite walk-through – let us know how we can make your hospital catering process more efficient and sustainable.

Contact Us –

Dualtron is a service-driven company that leverages training, quality systems, and the latest technology to deliver class-leading products and services for the Banking, Retail, Hospitality and Healthcare sectors.

Dualtron has been in business since 1991, with many awards for the service, along with the highest standard of certifications in quality management and information security.


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